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FAQs

How do I log into my Deccana account?

You can login to your Deccana account one of too ways.

At checkout bye simply clicking the link on the checkout page.

You can also go to the login page https://www.deccana.com/my-account/ and fill out the from on the left side of the page .

How do I create A Deccana account?

You can create a Deccana account one of too ways.

At checkout bye simply purchasing a product.

You can also go to the login page https://www.deccana.com/my-account/ and fill out the from on the right side of the page .

What if I forget my password?

If you’re having trouble logging in and resting your password,
Please be sure that you enter your correct USERNAME or EMAIL ADDRESS THAT YOU REGISTERED WITH..If you do not remember, please send us a email so we can advise you…. click here to go to the reset page.

What is your return policy?

Although we offer a  21 day refund policy on items purchased from our website, we want you to be completely satisfied with your purchase. If you have a concern about an item you’ve purchased directly from our website, please contact our support team at info@deccana.com

Do you offer bulk discounts?

Typically, yes. Please contact our support team online at  info@deccana.com to discuss your options.

Do I need an account to place an order?

No. Although creating an account at checkout is the most convenient way to manage all of your orders from your Deccana account.

When will I receive my order

Your order will ship within 1-2 business days. You will then receive a shipping confirmation. Once it is shipped, you can use your tracking number to check the USPS website. Orders shipped to a US address usually takes about 5-10 business days.

Where to find us

Deccana Group Inc.

PO Box 12 215 Main Street,

Richfield Springs,

NY 13439 United States

When will I receive my order


Your order will ship within 1-2 business days. You will then receive a shipping confirmation. Once it is shipped, you can use your tracking number to check the USPS website. Orders shipped to a US address usually takes about 5-10 business days.